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ORDER ISSUES

Order Issues FAQs

I'm missing an item from my order. What should I do?

We may have sent your items in separate packages. You will be able to verify this in the email from our warehouse detailing your delivery information with separate tracking numbers. Alternatively, if you are a member of MoCU, log in to your account to view the status of your order. If you still believe there is an issue with the status of your order, please contact MoCU staff on via email on support@mocu.com.au or phone 1300 11 MOCU (1300 11 6628).
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