Free delivery to Metro areas over $50
Buy any four standard packs of beer or cider & get 20% off*
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ORDER ISSUES

Order Issues FAQs

I'm missing an item from my order. What should I do?

We may have sent your items in separate packages. You will be able to verify this in the email from our warehouse detailing your delivery information with separate tracking numbers. Alternatively, if you are a member of MoCU, log in to your account to view the status of your order. If you still believe there is an issue with the status of your order, please contact MoCU staff on via email on support@mocu.com.au or phone 1300 11 MOCU (1300 11 6628).

What should I do if I receive a faulty item in my order?

We want to resolve any issues with faulty items as soon as possible. Once you discover a fault, please contact our Customer Care team via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6628) with your order number.

The item I've received is incorrect. What should I do?

We want to resolve any issues with incorrect items as soon as possible. Once you discover an incorrect item, please contact our Customer Care team via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6628) with your order number.

I need to cancel or change my MoCU order. Is this possible?

We're very prompt at packaging your order, which unfortunately means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

Can I have my parcel redirected to a different address?

Unfortunately once your order has been passed to Auspost we are unable to update your delivery address. However, you can redirect your standard delivery parcels using Auspost online portal eParcel.
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