Free Delivery over $50 to Metro Areas*
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DELIVERIES

Deliveries FAQs

How does your Australian standard delivery service work?

Our standard delivery to VIC/NSW/ACT/QLD/SA metro Australia areas is free for orders over $50.00 and costs $7.00 for orders under this value. For all other areas of Australia, our standard delivery is free for all orders over $100 and $15 for orders under this value.

How does your same day service work?

Currently we offer a same day delivery to the Sydney metro area only for a flat fee of $12. Please note in order to use this service you need to place your order before 9am and we will deliver your order to you by 6pm that same day.

Why haven’t I received my order?

If you haven’t received your order please check the tracking confirmation link that should appear in your delivery confirmation email to confirm the delivery status. If you can’t access this link please contact our Customer Care team via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6628) with your order number and we will be pleased to help you with your delivery.

I can't track my order. Is it on the way to me?

All Australian orders are trackable and you’ll find your tracking link in your delivery confirmation email. If you’ve lost this email please contact our Customer Care team via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6628) with your order number and we will be pleased to help you with your delivery. Alternatively, if you're a member of MoCU, please login to the website and view Your Account section. Your tracking details should be available, along with your order confirmation number.

Do you deliver internationally?

Unfortunately we currently only have the ability to deliver Australia-wide.

How long will my delivery take to arrive?

For standard delivery times Australia-wide please check your postcode on our estimated delivery table.

What delivery services do I qualify for?

We currently offer same day delivery to Sydney metro areas only, otherwise we send all our deliveries via Auspost which can be tracked using their eParcel service.
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Free Metro Delivery over $50 Free Regional Delivery over $100

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